get them on the phone together

It was my HR department that told me that the insurance company felt they were reaching out to Marie's oncologist and that it was the doctors office that wasn't cooperating. I let the HR department know that Marie was schedules to see the doctor the next morning and that I would sit with the doctor and make him call the insurance company in front of me. And if the insurance company could back up their claim that the doctor was the one not cooperating then I would fire the oncologist on the spot while we were on the phone with the insurance company.