would patient relations help

The person in Patient Relations was very business like. She wasn't apologetic or sympathetic. She just gathered my concerns and told me the names of the team lead nurse and the floor manager. She asked me if I would like them to contact me and I said yes. I was naive. I thought that Patient Relations would help me work through issues, but it wasn't like that at all. This was going to have to be me versus a hospital and its staff.

If I remember correctly I talked with the team lead nurse first. I explained my concern with what I considered a lack of communication. I felt the team lead nurse was somewhat defensive of her staff. Not like a bear defending her cubs, more like a parent listening to the teachers complaints.