home from Houston again

We finally were home from Houston and Marie was still very confused with much memory loss. We did not have the temozolomide and we still were waiting to hear about an oncologist for the other chemo treatment. I decided to concentrate on on getting Marie her chemo treatments ASAP. I knew she still had some tumor in her brain, which meant it could start growing at any time. If we could keep the tumor small, with the chemo, I knew she would have a better chance.

I called the insurance company again about the prescription, and was told, not yet try again tomorrow. I explained that the doctor wanted Marie to start the temozolomide right away and wasn't there a way to expedite the pre authorization. I got a response that I still can not believe. The insurance person told me that pre authorizations can take a week and that they are processed in the order they are received. I certainly could understand that. What I couldn't understand was if there are that many people waiting for prescription medication pre authorizations, why aren't there more people working in that department. They continued that we had no right to expect any type of favoritism, and that Maries need was no more important than anyone else. 

We were not asking for any special favors. We were asking for Maries prescription. If their department was behind, then the insurance company needs to put the resources in place to get things up to speed. I didn't believe the insurance company. When they told me that it could take a week for pre authorization, I believed they had a slow process. But trying to act like we wanted some special favor, or wanted to push other people in need, out of the way, was insulting.