finally

The next day I called the insurance company again. This time I actually got someone on the phone that was helpful. When I asked about the pre authorization, she told me that wasn't reviewed yet, but she would look into it. She would find out what was going on. She asked me to call back tomorrow.

I did just that. I call back the next day and I got another person. Although it wasn't done yet, they did have everything they needed and it was in review. Later that day it was approved for one year. Of course we were home, in Omaha now, so we had to transfer the prescription to a new pharmacy. And they didn't have the medication. It took another five days to get the prescription filled.